At Cicada Resort, we are committed to protecting the privacy and security of your personal data. This Privacy & Policy document outlines how we collect, use, store, and protect the personal information provided to us through our website and the use of the third-party booking engine, SiteMinder. By accessing our website or making a reservation, you agree to the terms of this policy.

1. Collection and Use of Personal Data

• We may collect and process the following types of personal data, but not limited to :

• Identity Information: Full name, date of birth, and personal identity number (if required by local regulations).

• Contact Information: Phone number, address, and email address to communicate with you regarding your reservation or inquiries.

• Financial Information: Credit card number, expiry date, and mobile payment transaction details to secure and process your reservation payments.

• Personal Preferences: Your interests, hobbies, food and beverage preferences, and preferred activities to enhance your experience during your stay.

• Technical Data: Information such as IP address, device details, browser type and version, geolocation, historical searches, and other technical information collected for analytics and website improvement purposes.

2. Purpose of Data Processing

• We use the collected personal data for the following purposes:

• Processing and managing your reservations, including check-in and check-out procedures.

• Providing personalized services and tailoring our offerings to meet your preferences.

• Facilitating communication with you regarding your reservation, inquiries, and special requests.

• Ensuring the security and safety of our guests and premises.

• Complying with legal obligations and regulations.

Data Storage and Security :

We store your personal data locally in the software of each resort and retain it for a period of up to 24 months to allow for any further claims, troubleshooting, and compliance with government regulations. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Sharing of Personal Data :

We may share your personal data with trusted third-party service providers, including SiteMinder, for the purpose of managing and processing reservations. These service providers are contractually obligated to protect your personal data and can only process it in accordance with our instructions. For further information on how SiteMinder handles your data, please refer to their Privacy Policy at https://www.siteminder.com/legal/privacy/

Marketing Communications :

With your consent, we may use your contact information to send you promotional materials or newsletters about our services, offers, and promotions. You have the right to opt out of receiving such communications at any time.

Cookies and Tracking Technologies :

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about your preferences and usage patterns. You can adjust your browser settings to manage or block cookies, but please note that some features of our website may be affected.

Your Rights :

You have the right to access, rectify, or erase your personal data held by us, subject to legal requirements. You may also have the right to restrict or object to certain processing activities. To exercise these rights or for any inquiries regarding your personal data, please contact us using the information provided below.

Changes to the Privacy Policy :

We may update this Privacy & Policy document from time to time to reflect changes in our practices or legal obligations. The revised policy will be effective upon posting on our website.

If you have any questions or concerns about our privacy practices or this policy, please contact us at: +62 361 – 898 9999 or reservation@cicadaubud.com